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Computerized right from point of inward mail to outgoing mail |
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Inward Mail Categories |
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I. Complaints |
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II. Requests – I |
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III. Requests - II |
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IV. Transfers of Shares |
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V. Demat / Remat |
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VI. Misc Letters |
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Inward Mail Classification |
Inward Mail Classification Description |
Control Key |
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Class - A |
SEBI/SE/ROC/DCA/NSDL/CDSL/DP/LEGAL |
Inward No. |
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Class - B |
Requests Received from Company |
Inward No . |
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Class - C |
Shareholder’s Complaint Marked to Class - A |
Inward No . |
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Class – D |
Ordinary Complaints received form Shareholders |
Inward No . |
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Class - R |
Requests received form Shareholders |
Inward No . |
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Class - M |
Mislenious letters |
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Remarks:
Unique Inward Number Generated through Computers against every document received by hand delivery/post/courier/Company etc.
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Unit: Ami Computers (I) Limited Period : 5/8/2002 – 10/9/2002 |
Category wise Mail analysis Reports |
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No of |
Category wise No of mail received during the period |
Category wise resolved during the period |
Balance |
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Pending |
‘A’ |
‘B’ |
‘C’ |
‘D’ |
‘R’ |
‘M’ |
‘A’ |
‘B’ |
‘C’ |
‘D’ |
‘R’ |
‘M’ |
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Reports -
Category wise Mail analysis Reports|
Unit: Ami Computers (I) Limited Period : 5/8/2002 – 10/9/2002 |
Age wise Mail analysis Reports |
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No of |
Age wise Number of mail received during the period |
Category wise resolved during the period |
Balance |
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Pending |
7 days |
10 days |
15 days |
20 days |
30 days |
Above 30 days |
7 days |
10 days |
15 days |
20 days |
30 days |
Above 30 days |
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Reports -
Age wise Mail analysis Reports|
Unit: Ami Computers (I) Limited Period : 5/8/2002 – 10/9/2002 |
Reconciliation of mail with outgoing Mail |
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Inward No |
Inward Date |
Receipt Mode |
Receipt Description |
Ref No. |
Name of Complainant /Shareholder |
Com Cat |
Resolve Date |
Resolve Days |
Outgoing No |
Mode of Dispatch |
Dispatch description |
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Reports –
Reconciliation Statement of inward mail with outgoing mail
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Requests-I |
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1. Change of Address |
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2. Mandate Information |
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3. ECS Information |
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4. Stop Transfer request |
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5. Form 15-G |
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6. Documents Registration |
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7. Death Certificate Registration |
Request-I :
Considered those cases where only action has to be taken against shareholder’s request.
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Requests-II |
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1. Duplicate Share Certificates |
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2. Duplicate Warrants |
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3. Revalidation of warrants |
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4. Subdivision of Shares |
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5. Transmission |
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6. Fully paid stickers |
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7. Non Receipts of Annual Reports etc |
Request-II :
Considered those cases where any documents has to return to shareholders after required action.
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