Management

Service Standards - Response Time

Correspondence related to	Response Time *
Non-Receipt of Transferred Certificates	7 Days
Seller Objection Cases	48 Hrs
Non-Receipt Of Refund / Dividend Warrants	48 Hrs
Revalidation Of Warrants	48 Hrs
Non-Receipt Of Redemption Amount	48 Hrs
Registration Of Power Of Attorney	48 Hrs
Change Of Address	48 Hrs
Legal Letters	3 Days
Bonus Issue queries	48 Hrs

Response time is indicative in nature, subject to extraneous reasons such as postal delays, company objections, etc.

Service Standards apply from the date of receipt at the processing centers.

ACTIVITY	Response Time
Issue Of Duplicate Certificates	45 Days
Demat Confirmation	7 Days
Remat	7 Days
Transfer Of Shares	7 Days*

* This is applicable where the companies have given authorization to ami Computers to effect transfers.